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Privacy Policy & Refund Policy

Privacy Policy

At Optima Med Spa, PLLC dba Optima Medical Weight Loss & Wellness Center, we prioritize your privacy. This Privacy Policy outlines how we gather, use, and protect the information you provide when you use our website (the "Site"). Throughout this document, "we," "us," and "our" refer to Optima Med Spa, PLLC.

This Privacy Policy governs any personal information we collect about you, including (1) information you provide when using the Site and (2) information we gather through your interactions with the Site. It also describes how we utilize cookies and similar technologies. By accessing or using our Site, you acknowledge and agree to the terms set forth in this Privacy Policy.

As further explained below, please note that we are not a medical group. Any telehealth/telemedicine exams accessed through our Site are conducted by independent healthcare providers associated with various healthcare networks. These providers are responsible for providing their own Notice of Privacy Practices concerning their collection and usage of your health information. If you do not agree with these terms, please refrain from using our Site.

The Site is intended for users based in the United States. We do not intend to collect personal information from individuals residing outside the U.S. This Privacy Policy does not cover information collected under any other privacy policy or notice presented at the time of collection.

Minors

Our Site is designed for individuals aged 18 and over, and we do not knowingly collect personal information from anyone under the age of 18 without parental or guardian consent. If we discover that we have collected information from a child under 18 without proper parental consent, we will take steps to delete that information. If you believe we may have information regarding a child under 18, please contact us at su*****@**********ht.com

Information We Collect

To access certain features of our Site, you may be required to provide personal information. Failure to provide such information may limit your ability to access specific services. The types of information we may collect include:

Personal Information: Your name, contact information (e.g., address, email, phone number),
demographics (e.g., gender, birthdate, zip code), and billing details.
Account Information: Your username and password.
Device and Browser Information: Such as IP address, operating system, browser type, and
other technical data.
Location Information: If you allow access.
Usage Activity: Including how you interact with the Site.
Your Content: Information you submit or post on the Site.
Transaction History: Related to purchases or services. 

Provider Information: Including your name and medical specialty when relevant.

Your medical information shared for diagnosis or treatment may be subject to health information privacy laws, like the Health Insurance Portability and Accountability Act (HIPAA). Providers will furnish you with a HIPAA Notice of Privacy Practices explaining their management of your protected health information (PHI).

We will not use or disclose your health-related information except as permitted by law or authorized by the Providers.

Collection of Personal Information

We collect information directly from you when you engage with our Site, register for an account, or order services/products. Additionally, passive data may be collected through navigational technologies and cookies. Cookies are small data files stored on your device when you visit websites. This data helps us to improve your experience by remembering your preferences and analyzing site traffic. We may also use third-party analytics services that utilize cookies.

Please note, we do not currently respond to “do not track” signals from web browsers.

How We Use Personal Information

We may use your personal information for various purposes including:

  • To verify your identity and manage your account.
  • To provide products and services.
  • To communicate with you regarding your requests and our offerings.
  • To enhance the Site and improve user experience.
  • To comply with legal obligations.
  • To prevent fraud and protect our rights.
Your information may also be combined with other data we collect for analysis and improvement of our services.

Information Sharing

We may share your information:

  • With healthcare providers and pharmacies.
  • With our affiliates and third-party service providers.
  • In connection with a business transfer, merger, or sale of assets.
  • To comply with legal obligations or to protect the safety of our services.
  • For marketing purposes if you have opted in.

Social Media Plugins

Our Site may include social media features that can recognize you and gather relevant data when you engage with them. We do not control these third-party plugins or their privacy practices.

Your Privacy Rights

We respect your choices regarding your information. For instance, you may opt out of certain data collection or marketing communications through the unsubscribe link in our emails or account settings.

Accessing and Updating Your Information

If you have an account with us, you can log in to update or correct your information. For other
requests, please contact us at su*****@**********ht.com

California Privacy Rights

California residents may request information regarding our sharing of personal information with third parties for marketing purposes. For inquiries, please contact us via email.

Security

We implement reasonable technical and procedural safeguards to protect your personal information; however, please be aware that no system is completely secure.

Links to Third-Party Websites

Our Site may contain links to external sites. We are not responsible for the content or practices of these sites, so we encourage you to review their privacy policies.

Updates to the Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out to us
at su*****@**********ht.com

Refund Policy

At Optima Medical Weight Loss & Wellness Center, we prioritize your health and safety. As such, our policy regarding returns is designed to reflect the personalized nature of the services and products we provide.

Once prescription medications are compounded for your specific needs, they cannot be returned. This is because these medications are created based on your unique health requirements as determined by your healthcare provider. Once prepared, the medications cannot be reused or resold, ensuring we uphold strict standards of safety and cleanliness.

Additionally, due to the individualized nature of our supplements, devices, and other related products, we are unable to accept returns. Please note that we do not offer refunds under any circumstances. We appreciate your understanding in this matter.